Warranty & Terms

Pro Workshop Gear Grate warranty service provides a peace of mind to our Valued Customers both commercials and home garage users and covers all products supplied by PWG.

It is very important to know what will be covered and what will be avoided the warranty, please read carefully to understand all the terms & conditions, also you can call us for more clarifications before you decide your purchase.

Pro Workshop Gear

PWG Warranty Terms & conditions:

1- Generally all of our vehicle hoists and carparking lifts are coming with up to 5-year limited warranty backup that covers parts & Frames (structures) if installed by Pro Workshop Gear service team or another Approved Professional vehicle Hoist installer. The installer needs to be confirmed by PWG prior to the installation, otherwise warranty may be avoided.

All electrical and Hydraulic systems covered 1 year parts repair or replacement warranty, not labour, and structures/frames up to 5 years parts warranty, Not labour, depending on items and other  condition as specified individually on product details on website or on invoice as an extra condition.

 

2- to meet the continues warranty from 1 -5 years, the products must be used and maintained  according to the manufacturer manual book. Also, the regular weekly, monthly checklist and a regular half or yearly service & safety check must be done otherwise warranty will be avoided, service report and checklist  must be completed by PWG service team or any authorised technician (as explained above). Failure to do so may avoid the warranty.

3- All the electrical & electronic component are covered with 1 year and hydraulics systems 2 years.  PWG will provide brand new or recondition parts, (part warranty only not labour), such as steel cables & Pullies, pneumatic parts, valves and other components that is covers for 1 or 2 years (depending on the product), otherwise specifically advised in the invoice at the time of purchase

4- warranty will be avoided if:

  • Misuse & not being operated according to the instructions and inappropriate operators 
  • Overloaded more than its capacity rated
  • Electrocuted of power failure (all the electrical equipment must have a separate circuit breaker)
  • Wrong hydraulic oil being used
  • Lack of weekly or monthly lubrication of as instructed by manufacture
  • Using inappropriate or wrong accessories
  • In case of any modifications of repairs done by an unauthorised person
  • Wrong Installation or assembling by unprofessional 
  • In case of any failure the operation must be stopped immediately and contact us or authorised tech before risking your safety or leading to damage other parts.
  • Any kind of accidental damages

 

Note:

  1. we will warranty only the spare parts, not the entire equipment, transportations or labour . Unless it is totally out of order and not repairable.
  2. We will send out spare parts at our cost within the appropriate time. if the parts are available in stock, it will be shipped within 24 hours, if they are not in stock it will take up to 8 weeks.
  3. in case of any failure that approved by Pro Workshop Gear to be covered under warranty, for the large bulky equipment, we only supply parts at our cost, and for the medium size and small items if customer willing to send the complete faulty equipment or the faulty parts they will have to pay the shipping cost from their end and we will fix and send back at our costs
  4. In case of any failure during operation or found a faulty  equipment you must stop operation immediately to avoid risking your safety and doing more damage to your machine and contact us or a professional licensed tech to assess and rectify problems, continue working with a faulty equipment will avoid  warranty also we will not being responsible for any other damages if occurred.
  5. All of warranty clams must be assessed by PWG service tech in our workshop or at the field if possible before acceptance of taking any action.   

Vehicle Hoist & Car Parking Lift (Special 5-Year warranty):

Special 1-5 Year warranty only applied to some selected hoist and lifts that sold and installed brand new and Only applied on frames and structure failure. such as distorting, cracks or broken frames, posts, base plates and arms. (warranty terms and conditions, section 1 &4 will be applied to the 5-year warranty). Please refer and read carefully.

Note: customers must organize deliver or drop off to our warehouse then we send back repaired or new item free of charge

 

Tyre changers:

All Tyre changers covered by 1-3-year warranty (warranty terms and conditions section 2 & 3 & 4 will be applied to the 3-year warranty). Please refer and read carefully.

Note: customers must organize deliver or drop off to our warehouse then we send back repaired or new item free of charge

 

Wheel Balancer:

2-year valuable warranty applies to the all wheel balancing machines assembled by Pro Workshop Gear apart electrical components. (warranty terms and conditions, section 2 & 3 & 4 will be applied to the 2-year warranty). Please refer and read carefully.

Note: customers must organize deliver or drop off to our warehouse then we send back repaired or new item free of charge

 

Jack & jack stand:

1-3 year outstanding warranty applies to the all jack & jack stands supplied by Pro Workshop Gear. Annual Safety and Technical inspection need to be carried out by Pro Workshop Gear service team or other Approved technician to be able to cover the full warranty. (warranty terms and conditions section 2 & 3 & 4 will be applied to the 3-year warranty)

Note: customers must organize deliver or drop off to our warehouse then we send back repaired or new item free of charge.

 

 

Other PWG product:

1-3-year outstanding warranty applies to other Products supplied by Pro Workshop Gear. Annual Safety and Technical inspection need to be carried out by Pro Workshop Gear service team or other Approved technician if applicable, to be able to cover the full warranty. (warranty terms and conditions section 2 & 3 & 4 will be applied to the 3-year warranty)

Note: customers must organize deliver or drop off to our warehouse then we send back repaired or new item free of charge

 

Claim Process: 

In the event of a product failure, that is still covered in the warranty period or maintenance contract, customer must inform PWG or Authorised dealer immediately in order to avoid the faulty part/product creating more damage. 

To claim warranty, parts/product must be inspected by PWG or Authorised Dealer, the purchaser is responsible for presenting PWG Pty Ltd with proof of purchase. The purchaser is responsible for all the charges related to the delivery and re-delivery of the part(s)/product(s). Damage whilst in transit is not covered by PWG Pty Ltd warranties and the purchaser is responsible for and should pack item(s) securely and remove any liquids before sending it.     

Note: customers must organize deliver or drop off to our warehouse then we send back repaired or new item free of charge

PWG and Customers responsibilities in case of return a product 

We accept return or exchange within 24 hours from delivery time. Under the Australian Consumer Law, if a product has a major fault, the customer is entitled to a full refund or replacement of the product.  The customer is responsible for any damages to packaging or any sign of use and scratches due to use, installation or delivery. Customers are responsible for return fees and charges. 10% restocking fee may be applied.

Note: customers must organize deliver or drop off to our warehouse then we send back repaired or new item free of charge

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