Warranty & Terms

Pro Workshop Gear Grate warranty service provides a peace of mind to our Valued Customers both commercials and home garage users and covers all products supplied by PWG.

It is very important to know what will be covered and what will be avoided the warranty, please read carefully to understand all the terms & conditions, also you can call us for more clarifications before you decide your purchase.

PWG Warranty Terms & conditions:

1- Generally all of our vehicle hoists and carparking lifts are covered from 1-5-years limited warranty that covers parts & Frames (structures) if installed by Pro Workshop Gear service team or another Approved Professional vehicle Hoist installer, and all of the maintenance procedure must be done according to the manual book by a skilled technician . The installer needs to be confirmed by PWG prior to the installation, otherwise warranty may be avoided.

All electrical and Hydraulic systems covered 1 year parts repair or replacement warranty, not labour, and structures/frames up to 5 years parts warranty, Not labour, depending on items and other condition as specified individually on product details on website or on invoice as an extra condition.

2- to meet the continues warranty from 1 -5 years, the products must be used and maintained according to the manufacturer manual book. Also, the regular weekly, monthly checklist and a regular half or yearly service & safety check must be done otherwise warranty will be avoided, service report and checklist must be completed by PWG service team or any authorised technician (as explained above). Failure to do so may avoid the warranty.

3- All the electrical & electronic component are covered with 1 year and hydraulics systems 2 years. PWG will provide brand new or recondition parts, (part warranty only not labour), such as steel cables & Pullies, pneumatic parts, valves and other components that is covers for 1 or 2 years (depending on the product), otherwise specifically advised in the invoice at the time of purchase

4- warranty will be avoided if:

Misuse & not being operated according to the instructions and inappropriate operators
Overloaded more than its capacity rated
Electrocuted of power failure (all the electrical equipment must have a separate circuit breaker)
Wrong hydraulic oil being used
Lack of weekly or monthly lubrication of as instructed by manufacture
Using inappropriate or wrong accessories
In case of any modifications of repairs done by an unauthorised person
Wrong Installation or assembling by unprofessional
In case of any failure the operation must be stopped immediately and contact us or authorised tech before risking your safety or leading to damage other parts.
Any kind of accidental damages

Note:

we will warranty only the spare parts, not the entire equipment, transportations or labour . Unless it is totally out of order and not repairable.
We will send out spare parts at our cost within the appropriate time. if the parts are available in stock, it will be shipped within 24 hours, if they are not in stock it will take up to 8 weeks.
in case of any failure that approved by Pro Workshop Gear to be covered under warranty, for the large bulky equipment, we only supply parts at our cost, and for the medium size and small items if customer willing to send the complete faulty equipment or the faulty parts they will have to pay the shipping cost from their end and we will fix and send back at our costs
In case of any failure during operation or found a faulty equipment you must stop operation immediately to avoid risking your safety and doing more damage to your machine and contact us or a professional licensed tech to assess and rectify problems, continue working with a faulty equipment will avoid warranty also we will not being responsible for any other damages if occurred.
All of warranty clams must be assessed by PWG service tech in our workshop or at the field if possible before acceptance of taking any action.

Vehicle Hoist & Car Parking Lift (Special 5-Year warranty):

Special 1-5 Year warranty only applied to some selected hoist and lifts that sold and installed brand new and Only applied on frames and structure failure. such as distorting, cracks or broken frames, posts, base plates and arms. (warranty terms and conditions, section 1 &4 will be applied to the 5-year warranty). Please refer and read carefully.